Help & FAQs
General Help & Frequently Asked Questions
The best way to contact us is via email, alternatively we are always happy to chat if you give us a call. Contact us here.
We request that orders are supplied to us 48 working hours prior to the time of use (please remember that we are always closed on Saturdays). The larger the size of the order the more important the lead time given to prepare. The earlier the better. This being said we will always do our best to accept late orders, if you are concerned about the request being late please contact us to see if we can assist.
We prefer to deliver kosher orders that are for use in the morning or lunch on the day before consumption. This will help us ensure that the meals are not delivered late.
Delivery fees are calculated according to distance.
- Friendly service
- Accountability
- Quality meals
- Sealed items to fit your requirements
- Certified sealed products with batch numbers, expiry dates and allergy warnings
- Completely Kosher certified meal
- Cooked and plated meat
- Certified by the Beth Din
We have different solutions to serve almost every need, contact us to discuss special needs as we have a wide variety of solutions. Presentation is key in our business, your food should look as delicious as it tastes.
We are based in Maitland, Cape Town, and therefore our core business is within Cape Town.
We supply all meals – breakfast, lunch, dinner, snack plates, conference packages, braai packs, frozen solutions, individual portions, family size meals. We also provide menu matching to cater to our corporate clients menu to match the Kosher food with the rest of the patrons.
We are approved by the Beth Din of South Africa. We have a Mashgiach working in the kitchen full time, 6 days a week. In order to view our Kosher certification, click here.
This is not our core focus but we can arrange this if required
We can do menu matches providing they are permitted by Kosher Dietary law. These menus will cost more than normal, depending on the detail involved and quantities ordered.
Yes, we absolutely can assist. You would need to send us an email with travelling dates as well as your dietary needs and number of persons being served. Contact us here.
Even though our kitchen is closed over the Jewish Holidays, arrangements are made to ensure our corporate and hospital clients needs are taken into consideration. Contact us here.
Payment & Cancellation Policy
Orders can be adjusted however please understand that this may incur additional costs, this depends on whether or not production on your order has begun.
Kosher Collective is NOT obliged to accept cancellation of any order, however, may accept such at their discretion but subject to a minimum charge of 30% (thirty percent) of the value of the order. Where less than 24 (twenty four) hours’ notice is given, this minimum will increase to 50% (fifty) per centum.
We accept payment by credit card. Our website has a secure payment gateway provided by YOCO.
Payment is due when the order is placed.
